Chemical Burn Incident at Chili’s Due to Industrial Cleaner Mix-Up

Several customers at a Chili’s Grill & Bar in Forest City, North Carolina, reported chemical burns after drinking margaritas made with an industrial cleaner mistaken for sugar or salt. The Foothills Health District disclosed the incident, which also affected two restaurant employees.

Details of the Incident

On Monday, an employee received an industrial degreaser from a contracted worker. It was placed in an unmarked container within the restaurant. By Wednesday, an employee found this container in the bar area and used the chemical, mistaking it for sugar or salt, to prepare margaritas.

Once the restaurant opened, three customers consumed contaminated drinks, experiencing immediate discomfort and chemical burns around their mouths. After being informed by the customers, two employees tasted the substance and reported similar symptoms.

Company’s Response and Investigation

Chili’s issued a statement expressing its concern for those affected. The company stated it responded promptly to support the individuals involved and prevent further issues. They are investigating the incident to ensure guest and employee health and wellbeing.

The company’s account differed slightly from preliminary findings by the Foothills Health District, which indicated three customers experienced chemical burns.

Actions Taken and Broader Implications

Following the investigation initiated by the health district, Chili’s food service permit was promptly suspended but reinstated after specialists confirmed other food safety protocols were met.

Jason Masters, the health director of Foothills Health District, emphasized the necessity of proper labeling, storage, and handling of chemicals in food service settings, in compliance with the North Carolina Food Code. This event serves as a significant reminder of the importance of these practices to prevent chemical contamination and ensure public safety.